Welcome to our website code.moncler.com. Industries S.p.A., a company belonging to Moncler Group ("Moncler") hereby provide you with the following information about the collection and processing of your personal data. When you access the site or use its services (hereinafter, the "Website" and the “Services"), information and personal data about you is collected. For this reason, in accordance with the provisions of the General Data Protection Regulation no. 2016/679 ("GDPR") and applicable national legislation (collectively, "Privacy Legislation"), we have created this document (hereinafter "Privacy Policy") for the purpose of describing which personal data we collect, the purposes and methods of its processing and the security measures used to protect it.
Moncler will process your personal data on the Website acting as data controller. Moncler can be contacted by writing to Industries S.p.A., via Stendhal n. 47, 20144 - Milan (MI), Italy or by email at privacy@moncler.com.
Moncler has appointed a Data Protection Officer (DPO), who is domiciled at the offices of Industries S.p.A. and it is available as follows: dpo@moncler.com.
During their normal operation, the computer systems used to operate the Website acquire some of your personal data, the transmission of which is implicit in the use of Internet communication protocols. This information is not collected for the purpose of identifying you, but may lead to your identification if, for example, it is combined with information held by a third party. This category of data includes the IP address and domain name of your computer, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server and other parameters relating to your operating system. We use this data for the sole purpose of obtaining anonymous statistical information on the use of the Website and to check it is working properly. The data collected is deleted immediately after processing. The data could be used to ascertain responsibility in the event of cybercrime committed to the detriment of the Services.
Use of the Website requires the creation of a personal account. You must create a personal account and become a registered user. When you create your account, you will be asked to enter the following registration information:
In addition, Moncler collects and processes personal data voluntarily provided by you that
consist
of those data collected through the sending of e-mail, the interaction with the Website’s
features
and the request for services offered by the Website. Personal data that Moncler collects and
processes include name, surname, gender, country of residence and e-mail address.
Should you collect, process and disclose information about third parties to us, you must do so
in
accordance with the provisions of the Privacy Policy and, therefore, you must provide them with
prior notice of the processing and, if necessary, you must obtain their free and express consent
before carrying out the processing.
Providing the above information is necessary to provide the verification service of the authenticity of your purchased items (Anti-Counterfeiting Service); for purposes needed to manage and to respond to your requests for information and/or materials and to your questions; to provide the services required through the Website, including the registration and subsequent updates, and to manage the activities organized through the Website; to comply with legal obligations, national and EU regulations (including anti-money laundering regulations), to prevent fraud and to exercise rights in legal proceedings.
Any refusal by you to provide this information entails the inability to answer questions and requests for information and/or materials, to provide the authenticity control service of the products you purchase or to provide the Services or, moreover, to comply with legal and regulatory obligations set forth above. Failure to provide data may thus constitute, depending on the case, a legitimate and justified reason for not providing Services offered through the Website. You are free to disclose your data to us or not, but in the absence of the requested data it will not be possible to conclude or execute your requests. This means that it will not be possible to handle your requests. In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to Moncler is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services.
With your consent, which is optional, Moncler will use your personal data for for marketing purposes in order to receive promotional communications, in particular advertising relating to Moncler products and services (including e-mail and newsletter), invites to events relating to Moncler products and services, and market surveys through e-mail, telephone, SMS, MMS, instant messaging or postal mail. You may at any time indicate your preferred means of contact from among those listed above and you may refuse the receipt of promotional communication by any or all of these means of contact. If you don't provide any preference we will use all of means of contact indicated to the extent you provide your contact details.
With your consent, which is optional, Moncler collects information about your preferences, habits and lifestyle for profiling purposes (e.g., individual and group marketing profiles in order to use such data for the building of group and individual profiles (profiling), business analytics for internal purposes, and customizing the above mentioned promotional communication and other types of promotional initiatives. Personalised communication may be sent by email (newsletter), telephone, SMS, MMS, instant messaging or postal mail. You may at any time indicate your preferred means of contact from among those listed above and you may refuse the receipt of promotional communication by any or all of these means of contact. If you don't provide any preference we will use all of the means of contact indicated to the extent you provide your contact details.
Consent for the above marketing and profiling purposes is optional and refusal will not have any consequences. Data may be provided by you on registration at our points of sale by means of paper and/or electronic forms, acquired during visits to our stores belonging to the Moncler Group or through interaction with websites, internet applications and mobile applications belonging to the Moncler Group.
Your personal data is only processed if one of the legal requirements laid down by current legislation is met, and specifically:
Cookies are small files sent by websites that you visit and that are stored on the device you use to access those websites. When users visit the same site again, your browser reads the cookies stored on your device and sends the information back to the site that originally created the cookies. Our site also uses different types of cookies and other technologies to read and store information on the user's device, for example to carry out statistical analyses. We do not use cookies that are able to launch programs on your devices or send viruses to them, or that allow us to control your devices.
We hereby inform you that our Services use:
The above cookies may be:
The use of technical cookies does not require the user's consent.
Cookies can be managed and disabled using the browser settings (e.g Internet Explorer, Google Chrome, Safari, Firefox) or the dedicated cookie consent tool, when accessing the website.
Once on the website, the user will be able to access the "Your choices" area and view the list of third party companies that place cookies on our site ("Company"); check the presence and activity status of the installed cookie ("Status") and selectively manage your consent ("On/Off"). Expanding the entry (Info) for each company will provide more information about the company and will link to the specific privacy and cookie policy.
The table below shows the cookies used to offer our Services:
| Name of cookie | Type | 1st or 3rd party | Purpose and type of used information | Duration |
|---|---|---|---|---|
| _cs_c | Marketing | First Party Cookie | This cookie is used by ContentSquare to save the user consent to be tracked. | 13 months |
| _cs_id | Marketing | First Party Cookie | This cookie contains ContentSquare’s user identifier. | 13 months |
| _cs_s | Marketing | First Party Cookie | This cookie contains the number of page views within the running session for ContentSquare Solution. | 30 minutes |
| _cs_mk | Marketing | First Party Cookie | This cookie is used for the Google Analytics and Adobe Analytics integrations | 13 months |
| _ga | Statistics | First Party Cookie | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 12 months |
| _gid | Statistics | First Party Cookie | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 hour |
| _gcl_au | Statistics | First Party Cookie | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months |
| PHPSESSID | Technical | First Party Cookie | The PHPSESSID cookie is native to PHP and enables websites to store serialized state data. On the website, it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. | 12 months |
Your personal data will be processed both in paper form and using electronic means and always in compliance with the security requirements to reduce the risks of destruction or loss, including accidental loss of the data itself, of unauthorised access, or processing that was not permitted or that does not comply with the collection purposes indicated in our Privacy Policy, with particular but not exclusive reference to art. 32 of the GDPR. Our security measures include contractual arrangements with any contractor (e.g. service providers) or other party in order to protect the security and confidentiality of your personal data in accordance with the provisions of our Privacy Policy. It is however advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
Period of Use and Retention of Personal Data
We will retain your personal data until the purpose for their use is achieved according to our internal data retention policy. In principle, we will therefore promptly destroy your personal data in our possession once we achieve the purpose of collection and use of your personal data stated in section 3.3 above.
However, the following categories of your personal data will be retained by us for the duration of the periods specified below.
Registered user data: this data will be stored for as long as the account is active to the extent that is strictly necessary to provide the user with the services. Even after the account is closed, we will retain your information if it is necessary to do so in order to comply with legal or regulatory obligations, to protect our rights, to prevent fraud, or to comply with this Privacy Policy.
With particular reference to the legal protection of our rights, we hereby specify that we keep data in accordance with the local statute of limitations.
If you have consented to your personal data being processed, the data relating to your purchases will be kept for marketing and profiling purposes for a period of 7 years as per the authorization obtained from the Italian Data Protection Authority, issued on May 25, 2018 in favour of Industries S.p.A., which is the entity in charge of such processing operations. After this retention period, the data will be automatically deleted or permanently and irreversibly anonymised.
In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.
Procedure and Method for Destruction of Personal Data
In principle, we will promptly destroy your personal data in our possession once we achieve the purpose of collection and use of your personal data.
The process and means of destroying your personal data are as follows.
A. Procedure
Your personal data will be transferred to a separate database (or separate document file for paper documents) and destroyed after storage for a certain period pursuant to our internal policy or applicable laws and regulations (please refer to the provisions on retention and use period). Such personal data will not be used for any purpose other than the purpose permitted under the applicable laws and regulations.
B. Method
The personal data that has been printed on paper will be shredded through the use of document
shredder or incinerated.
The personal data stored in electronic file format will be deleted by using technical means that
will not allow data recovery.
Personal data is accessible to our duly authorised personnel e.g. personnel of the Legal and
Brand
Protection departments and of the CRM department) as necessary and is disclosed to third parties
in
the following cases: (i) when disclosure is required by laws and regulations applicable to
legitimate third party recipients, such as authorities and public bodies for their respective
institutional purposes, e.g. anti-money laundering legislation, court authorities; (ii)
disclosure
to third parties in the event of extraordinary transactions (e.g. mergers, acquisitions, sale of
business, etc.); (iii) communication to the third party in charge of fraud prevention
services.
Personal data is also shared with our service providers, e.g. for services of a technical and
organisational nature that are necessary for the purposes indicated above, such as independent
partners, including associates, shipping companies, marketing, payment management, etc, the list
of
which could be communicated upon request. We provide such parties only with the data necessary
to
perform the agreed services and they act as data processors in accordance with art. 28 GDPR,
based
on instructions received from Moncler.
It is expressly stated that the Moncler does not disclose your personal data to third parties
for
marketing or profiling purposes.
Finally, for the purposes of profiling, marketing and customer relationship management (to
provide
you with the same level of service worldwide), third party service providers and other companies
in
the Moncler Group may access your personal data as data processors in accordance with art. 28
GDPR,
based on instructions received from Moncler.
For the performance of certain processing activities concerning your Personal Data, Moncler may
communicate such data to external parties located in countries that do not belong to the
European
Union (EU) or the European Economic Area (EEA) (hereinafter referred to as "Third Countries").
In particular, Moncler inform you that your Personal Data could be transferred to Third Country;
such list will be updated from time to time and available upon request; the lawfulness of such
transfer is, in any case, guaranteed through the mechanisms provided for by art. 46 of the GDPR,
since Moncler Companies have executed the then current version of Standard Contractual Clauses
approved by the European Commission (supplemented by additional technical/organisational/legal
measures) or, as applicable, due to the existence of an adequacy decision pursuant to Art. 45 of
the
GDPR issued by the European Commission.
These external parties will process your Personal Data as independent data controllers or as
data
processors, regularly appointed by Moncler Companies in accordance with the legislation
regulating
data protection (depending on the role they have in relation to the processing).
As a data subject, you may at any time exercise the rights acknowledged by the Privacy Policy with regard to the specific processing of your personal data. If you are under the legal age of indicated by the law, your legal guardians will also have the rights described below.
Below is a general description of them and how to exercise them:
National laws may provide for additional data subjects rights. For additional information you can contact us at the contact details indicated below.
To exercise the rights described above, you can:
If you believe that your personal data has not been processed correctly, you may lodge a complaint with the local supervisory authority.
To obtain the list of our external data processors, of the third parties with whom Moncler Companies share your personal data please contact the controllers through the modalities set forth above.